we believe in clarity, accountability, and care. This page outlines the key policies and procedures that guide how we operate and serve you—whether you're a customer, NDIS participant, family member, or support provider.
- Shipping – Information on delivery times, methods, and order tracking.
- Privacy Policy – How we collect, use, and protect your personal information.
- Return & Refund Policy – Your rights and our process for returns, exchanges, and refunds.
- Terms of Service – The legal terms that apply when you use our website or purchase our products.
- NDIS Incident Management and Reportable Incidents Procedure – Our approach to safety, transparency, and mandatory reporting under NDIS guidelines.
- Work Health, Safety and Environment Policy – Our commitment to maintaining a safe and sustainable environment for staff, participants, and visitors.
- Complaints Management & Resolution Policy – How we listen, respond, and learn from your feedback or concerns.
Each of these policies is part of our ongoing promise to uphold best practices, meet regulatory standards, and—above all—treat people with dignity and respect. If you have any questions or need further assistance, please don’t hesitate to contact us.
