Categories
Shipping and Order Dispatch
Where do you ship?
Glide ships to all corners of Australia, we use various shipping providers to achieve the best, most cost effective and efficient solution to get your chair to you, wherever you are!
How much is shipping?
Our shipping costs are calculated based on the size and weight type of spare part or chair and the location of delivery, costs will vary for every order, this is also inclusive of spare parts.
How long does delivery take?
Delivery timing is dependent on our shipping partners but typically you can expect your chair or part in 7-14 business days.
What are your dispatch timelines?
Scripted chairs: Scripted chairs are typically dispatched 3 weeks from order date, provided any third party parts that are required, are available during this time.
Spare Parts: Typically spare parts are dispatched within 48 hours, provided they are in stock and do not require any modification. Parts not in stock or requiring modification may take longer than 48 hours.
Boxed Goods: Boxed goods such as the wheel air system, off the shelf spare parts or non-scripted chairs are Typically dispatched within 24 hours of order
Delivery
Do I need to be home for my delivery?
This is dependent on the type of product that is being delivered. If you are expecting a large product or device, you or a representative will need to be home to direct the delivery driver on where to leave the product. If it is a Scripted chair you will need to be home to receive the product and given an induction on how to use your new Glide Chair.
If it is a small item, if indicated our delivery partner will leave it in a safe location, or deposit it at the nearest post office.
I have received wrong or damaged products, what should I do?
If I product has come broken, or gone missing on delivery you can contact glide on (08) 9345 3400 or email us at Sales2@glide.com.au.
Hire - Perth Metro
Do I need to pickup the device?
No, Glide can drop off and pickup any devices hired from us, this can be done from your home, workplace or any chosen location.
What type of devices do you have for hire?
Glide's hire fleet consists of a full range of wheelchairs, beds, hoists, vehicle hoists, and commodes.
How long can I hire a glide device for?
You can hire any glide device for up to 3 months at a time, exceptions can be made for longer hire durations based on your needs.
What happens if the device is damaged while on hire?
Service
What type of devices do you service?
Glide services all makes and models of wheelchair, bed, hoists, vehicle hoists, and commodes.
Do I need to bring my device to Glide?
No, Glide can come to you and service your device from your home or office.
Can I still be using my device while it is served?
No, for your safety and the safety of our service techs any mobility device being serviced must be empty at the time.
Does Glide clean as part of its service?
Glide provides a basic clean as part of its service, if you are looking for a in depth or deep clean we recommend our partner Wheely Clean Mobility.
